The fact that any employee can add anyone else, including customers and suppliers, to a WhatsApp group without their consent should be a cause for concern. That is the view of this lawyer among others. WhatsApp is not compliant with privacy regulation like GDPR. (f) involve any non-personal use of our Services unless otherwise authorized by us." 3. "You will not use (or assist others in using) our Services in ways that: Presumably to cover themselves against precisely the risks businesses are exposed to with work-related communications, it is against WhatsApp's terms of service to use it for professional purposes: WhatsApp themselves prohibit business use. Third-party apps that operate completely outside the employer’s governance make it impossible to protect sensitive company data." 2. "Organizations should make it clear to employees that they should not use private-communications channels for work-related purposes. Polonetsky, Chief Executive of the Future of Privacy Forum: Allowing employees to use disappearing-message apps for business communications opens the employer to unnecessary liability." Employers don’t have the purview to control personal communications, but they can set rules for business communications. "Employers should have an official policy banning employees from using ephemeral messaging apps for specifically business-related communications. Ajunwa, Assistant Professor of Labor and Employment Law at Cornell University’s Industrial and Labor Relations School: if any of the communication is business-related then WhatsApp, or other consumer messaging apps, cannot and must not be used:ĭr.
If there is truly private, personal, legal, non-work-related communication over WhatsApp that happens in the workplace then that might be a personal right that individuals should have.
In a recent Wall Street Journal article the consensus among experts was clear. Despite businesses' conspiracy of silence on their use of WhatsApp, more and more organisations are now banning their employees from using it for work-related communications.
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